Customer service performance metrics you need to track

We live in a hyper-connected digital world where the customer is not only always right, but also more demanding, empowered, tech-savvy and time-poor than ever before. If your business isn’t providing exceptional and swift customer service, your commercial growth and development could become seriously stunted — and that’s why it’s …

Upgrade Your Home Office & Sit However You Please with Fully’s Versatile HAG Capisco Chair

With the spring spruce-up season in full bloom, home business owners everywhere are wondering how to make their offices even more enjoyable to work in. Many entrepreneurs have already upgraded their traditional desks to adjustable, fatigue-fighting standing desks, and now they’re searching for the perfect new chair. For standing desk …

Google updates Chrome Web Store review process and sets new extension code requirements

Google today announced five major changes to the Chrome Web Store. The first two are happening now: Developers are being subjected to a more rigorous review process, and the Chrome Web Store no longer accepts obfuscated JavaScript files. In a couple of weeks, Chrome users will get the option to …

9 things to include in a swag bag for your business

Small businesses and entrepreneurs are always looking for new and creative ways to grow their brand recognition to gain and retain customers. And there’s one incentive that never fails: free stuff. Enter the swag bag. For those unfamiliar, a swag bag is a goodie bag loaded with free promotional items …

Stress most prevalent among health and social workers

Health and social care are the most stressful industries to work in, according to an analysis by The Office Group (TOG), which claims that health and social workers tend to work longer hours and report more cases of work-related stress, depression and anxiety than staff in other sectors. TOG calculated …

11 Best Site Builders for Small Businesses

The Time-Poor Startup If you’re short on time, you want a website builder that can cut through the detail without compromising on quality, and you’re probably already thinking about the one-page website strategy. One page websites are now commonplace. They rely on large photos, headers and lists to get the …

Japan Labor Shortage Leads to Seven-Eleven President Ouster

Japan Labor Shortage Leads to Seven-Eleven President Ouster Seven-Eleven (7-Eleven is spelled out by the company in Japan) franchisees in Japan have been facing labor shortages and higher wages. That makes their franchisor’s mandate of staying open 24 hours, seven days a week, a major problem. Franchisees have been pressing …

These 20 Apps Will Save You Money Right Away. Find the Best One for You

Learn to budget better with the aid of apps that teach you how to save your cash and how to invest it. Your smartphone will magically transform into a coach full of tips on saving more, managing your portfolio, grabbing free things, and getting money for playing games. Look at …

How to create a real estate website with WordPress

Real estate agents are able to advertise, promote, and even rent and sell homes all over the country and around the world, thanks to online technology. The same technology lets buyers research new homes and neighborhoods, helps sellers know how to stage and price their homes, and lets both find …

Refurbished industrial buildings provide perfect modern workplaces

Refurbished industrial sheds provide the perfect space for the creation of modern workplaces, according to a study by HawkinsBrown and JLL. In what the authors claim is the first comparative study of its kind, Industrial Rehab: A new space of opportunity takes a look at the global trend for companies …

Millions more people say they would like to work as freelancers

The so-called gig economy is likely to increase dramatically over the next few years, new research suggests. Along with over 8 million people who currently work on a freelance basis, over 5 million more say they would like to go freelance. The data collated by Direct Line for Business claims …