Reach out to customers through email during COVID-19

As a business owner, you know exactly how essential strong customer relationships are. They’re what turn visitors into regulars, single classes into memberships, and appointments into referrals. In the face of COVID-19, you might be feeling isolated from your customers, unsure of how to maintain vital connections. But social distancing …

Insight weekly: Toxic colleagues + Sleeping on the job + New ways of measuring success

The latest issue of Insight Weekly is available to read online. If you don’t already subscribe, you can find a simple subscription form at the bottom of the page. In this week’s issue we look at how the behaviour of just one person in an organisation can have knock on …

Government policy is making life increasingly difficult for freelancers

Freelancers expect government policy to drive their businesses and the economy into decline over the next year, a report from IPSE (the Association of Independent Professionals and the Self-Employed) claims. This quarter, amid widespread speculation about Budget announcements that would harm the self-employed, freelancers’ confidence in their annual business performance …

Designing from Scratch vs Pre-built Websites: Is One Better Than the Other? Sponsored

Some designers take great pride in starting every project from scratch. They are successfully seeing it through to the end. Others have no problem using whatever tool or aid they can get their hands on. Such tools will help them meet their objectives. Neither group is wrong. Something worth bearing …

Should I Go Into Engineering?

Over the years, I received several emails asking whether going into engineering is a good idea. It’s a tough question. Engineering is a huge field. You could study chemical, biotech, mechanical, civil, or electrical engineering. These are all vastly different and you can go into all kinds of careers. I …

Creating great cultures will be one of the main drivers for firms in the new era of work

Workplace design is – or should be – inextricably linked to both an organisation’s identity and its culture. The issue of workplace culture, and why it might succeed or fail, has become a matter of a great deal of study as the basis for work has moved on from the scientific management theories …

Research suggests men are more likely to struggle with lockdown isolation

New research claims that more than three quarters of men who live alone feel isolated while they’re working from home and two fifths of 18-30 year olds feel their mental health has deteriorated. This latest research from The Institute of Leadership & Management ‘Homeworking trials and triumphs during Covid-19: mental health …

Still healthy demand for construction work on fit outs and office refurbishment

Although the new commercial development sector may be subdued, specialist contractors are seeing a continued demand for construction work on fit outs and office refurbishment. According to Glenigan the construction sector has been buoyed up by a series of major refurbishments of government offices while some large private sector groups are …