The difference between office design and FM is the difference between sex and parenthood

There is an ongoing feeling within the facilities management discipline that when it comes to office design, facilities managers are not consulted early enough or well enough or consistently enough to ensure that the end result is a workplace that is as functional and as effective as it could be. …

The flat white economy is now the most important sector in the UK

According to a new study from the Centre for Economics and Business Research (CEBR) think tank, the so-called ‘flat white sector’ is now the most important driver of the UK economy. Consisting of the digital and creative businesses that cluster around areas like Silicon Roundabout in north-east London, the term …

Customer service performance metrics you need to track

We live in a hyper-connected digital world where the customer is not only always right, but also more demanding, empowered, tech-savvy and time-poor than ever before. If your business isn’t providing exceptional and swift customer service, your commercial growth and development could become seriously stunted — and that’s why it’s …

Getting started with Microsoft’s Digital Marketing Center for small business

Over the past few months, Microsoft Advertising has been piloting an exciting new platform, Microsoft’s Digital Marketing Center, a Microsoft Garage project. This platform is a way to help small and medium-sized business owners manage their digital marketing across Microsoft Advertising and leading advertising and social media platforms like Google …

Top Tips for Optimizing Your Distribution and Delivery Network

For many small businesses, distribution and logistics are among the most difficult challenges to overcome. There is a need to develop a reliable distribution network to keep up with market demand. At the same time, it is also necessary to keep costs at a manageable level and to continuously optimize …