How to create a productive small business customer support structure

Got your back Unfortunately for parties on both sides of the equation, the customer is not always right. However, rather than creating a confrontational environment (which isn’t conducive to success), the key is to make sure the customer remains happy with small business customer support. Having solid small business customer …

Cyber security fears as employees and ex staff able to access sensitive company data

Huge numbers of employees have or have had access to mission critical company systems which should be reserved only for staff that require it, claims a new study by CyberArk. Specifically, it found that almost half (48 percent) of employees have or have had access to sensitive financial documents; 46 percent …