Measuring customer satisfaction as a service-based business

There’s one concrete way to know if you’re doing a good job in your service-based business. It’s not necessarily related to revenue or sales. It’s related to measuring customer satisfaction and understanding if your clients are impressed or indifferent about the services you provide. Getting clear feedback from your customers helps …

Finance professionals prioritise protection of employment rights in Brexit deal

Securing employment rights for workers must be one of the key priorities of any Brexit deal, according to a fifth of finance professionals surveyed by REED. The recruitment agency asked almost 800 senior finance professionals about company preparations for leaving the EU, finding that only prioritising a free trade deal …

How to create a coronavirus FAQ page for your website

Amid the COVID-19 pandemic, your customers will be looking for answers to a host of burning questions — and it’s your responsibility to provide them. In addition to keeping lines of communication open across all consumer touchpoints including social media, phone and email, consider creating a coronavirus FAQ page. Developing a …

5 key areas to cover in a business plan’s financial projections

Drafting the financial projections within a business plan takes a bit of time and data referral to properly detail information as it pertains to your startup’s finances. Are you unfamiliar with what it means to cover your business plan’s financial projections? We’re here to help you out. What are financial …