How to Apply Business Writing Correctly to Promote Your Business

A business is only as good as its reputation. This means that customer service must be impeccable, the frontline staff must be helpful, and managers must have control of their ambits of responsibility. Another factor that few consider is the fact that the correspondence a business sends out also reflects …

3 ways AI is greasing the wheels of eCommerce consumer behavior

The British military historian Sir B.H. Liddell Hart compared a strategic plan to a healthy tree, full of branches. With customer expectations on the rise, assuming your customer care reps will be able to understand eCommerce consumer behaviors and customer expectations — all while handling requests — is equivalent to depending …

How Charles Eames came to have mixed feelings for his most famous chair

As any honest smartphone user would attest, the things we own sometimes end up owning us. Equally, the things we create can end up owning us. The most famous item designed by Charles Eames is a moulded plywood, leather upholstered lounge chair and matching ottoman that are timelessly iconic, have …

Case Study: AO.com Builds Single Customer View with MongoDB

This article was originally published on MongoDB. Thank you for supporting the partners who make SitePoint possible. Transforms customer experience, fights fraud, and meets the demands of the GDPR with MongoDB Atlas and Apache Kafka running on AWS. In a world where standards and speed in online retail are getting …

5 delegation tactics for small business owners

Business owners are accustomed to wearing several hats and having control over every aspect of their company, dispensing with any delegation tactics. Recent research from Salesforce found that small business owners are personally responsible for an average of 4.2 roles in their business. While that much work can be exhausting, …