Finding the right metrics for evaluating your bot

GUEST: Here’s the good news for companies building AI-powered virtual agents (aka bots) for customer service: Research from Accenture suggests that 80 percent of support chats or calls can be resolved by bots that have “good design.” The bad news is, the definition of good design changes depending on your …

Google is trying, and failing, to cover its creepy Chinese search engine tracks

Google wants the world’s information to be universally accessible, unless that information just so happens to relate to its reported efforts to build a censored Chinese search engine that tracks its users. According to the Intercept, which first broke the story of the project codenamed Dragonfly in early August, the …

Watch this dad expertly help his kid pretend to be Spider-Man

This is One Good Thing, a weekly column where we tell you about one of the few nice things that happened this week. Nothing like a little wholesome parent-child bonding.  In this extremely cute video, a little kid dressed like Spider-Man acts out every child’s superhero daydream with some much-appreciated …

9 Passive-Aggressive Things People Say in Emails — and the Best Way to Respond to Each

If that snippy coworker is being passive-aggressive in an email (again!), resist the urge to send an equally snarly response. “The goal of the passive-aggressive person is to get someone else to visibly act out the anger that they have been concealing,” social worker Signe Whitson, author of “The Angry …

The Mister Rogers Google Doodle is here to fill your Friday with joy

Google knows when we need a smile and a hug from an old friend that feels warm and comfortable like an old cardigan, so they rolled out a wonderful Doodle on Friday honoring the famous Fred Rogers of Mister Rogers’ Neighborhood.  The cute stop-motion-style animation is chock-full of references and …

It is not particularly easy to change human behaviour by design

Many of the techniques employed by modern illusionists rely on a thorough grounding in the research of psychologists. They’re not alone in standing on the shoulders of academics to bend people to their will. Many of our beliefs about the workings of our society and workplaces and their design are based on this sort …

Wovenware is making AI to track disease-carrying mosquitoes in Puerto Rico

It’s been roughly a year since Hurricane Maria — the tenth-most intense Atlantic hurricane on record — devastated the island of Puerto Rico. The storm killed more than 2,900 people, left millions of homes and businesses without power, and caused an estimated $8 billion in damage. It’s the worst natural disaster on …

Gemini dollars: The most promising thing to happen to crypto in months

GUEST: Earlier this week, the Winklevoss twins announced a new currency built on the Ethereum blockchain that can be used for low cost cross-border transactions, all backed by the U.S. dollar. To date the Winklevoss twins have made the news for their efforts to bring cryptocurrencies into the mainstream. The …

Google is bringing support for all Android apps to Daydream VR

Google is continuing to push its Daydream VR platform forward, the company announced today, as it’s making moves that expand the app support and usability of its devices. Describing three new features as “experimental” for testing by developers, Google is adding Android app support to all Daydream devices, and the …

Amazon brings Alexa into the car with Echo Auto

The Amazon Echo is taking a road trip.  Amazon already announced plans for car makers to integrate the online retail giant’s digital assistant Alexa into car infotainment systems. But if that’s too far off, a new product was unveiled Thursday that might satiate your appetite: Echo Auto. SEE ALSO: Amazon’s …

'Wreck-It Ralph' sequel will take on the darker side of the internet

Don’t let the bright colors and peppy music fool you: Ralph Breaks the Internet knows damn well the the world wide web isn’t all “roses and sunshine,” as co-director Phil Johnston puts it. “We have to give due to the darker side of it,” he told an assembled group of …

Amazon reveals redesigned 2018 Echo Dot, Echo Plus, and Echo Show

Amazon today introduced nearly a dozen new Alexa-powered devices, from a second-generation Echo Dot to the Echo Sub for amplifying sound for previously existing speakers, the latest set of initiatives to spread Alexa everywhere. Also introduced today are the Echo Input; Echo Link and Echo Link Amp to amplify sound from …

Finally, wireless headphones you won't be embarrassed to wear

Master & Dynamic has brought wireless headphones one step forward with its latest design. With a unique style and incredible sound quality, they also automatically pause as they are removed from the ear.   Read more… More about Music, Lifestyle, Mashable Video, Headphones, and Wireless Headphones Source: Mashable

Office design should take account of the quality of interactions as well as quantity

Ever since technology first made it possible for people to work remotely from their colleagues, there has been speculation that the physical office could be dispensed with entirely; and with it the idea that people should come together to work in the same place at the same time to achieve …

Working parents would like more flexible working, but most don’t have the option

According to new research commissioned by McDonald’s UK, working parents want to move to a more flexible working culture, but around three quarters simply don’t have it as an option. The study was conducted over the summer by YouGov with 1,100 parents across the country. The research found that over …

Digital Board could help Local Authorities deliver smart initiatives

Local authorities, which are on the front line of implementation when it comes to smart, place-based digital initiatives could be helped to deliver positive, sustainable citizen outcomes for their locality with the formation of a Digital Board – a new report claims. Launched at techUK’s Local Gov Transformation: Creating smart places …

How to Kickstart a New Career When You’re Over 50, According to Experts

Older workers can be at a greater risk of for losing a job for any number of reasons — from personal health crises or family caregiving obligations to ageism or trouble keeping up with an evolving workforce. Unfortunately, older workers can also have the toughest time reintegrating into the workforce …

Here’s the biggest pumpkin in U.S. history because we all need something nice

Sometimes a week is so upsetting you just have to find joy in the unexpected. Take this huge-ass pumpkin, for example. Steve Geddes of Boscawen, New Hampshire just made U.S. history by growing a pumpkin so large it surpassed the record for largest pumpkin in America. Congrats, sir! SEE ALSO: …

I Get Paid $6,000 a Day to Write Inspirational Quotes for Instagram. Here’s How I Perfected This Dream Job

Even on Instagram, words matter. Most of us don’t think about it, but those words you see on many social media posts — like inspirational quotes or sayings — didn’t just come out of nowhere. Someone had to write them. It might have been the actual person whose website or …

What you need to know about the tech hearings on Capitol Hill

On Wednesday, representatives from some of the country’s biggest tech and communications companies appeared before Congress to testify on consumer privacy. The industry’s stance is clear: these tech companies support regulation, so long as it’s governed on the federal level, and so long as they have a say in the …

1&1 web hosting review: You’ll save a bundle, but first-timers beware

1&1 $7.99 a month (starting) View Product The Good Very affordable! • 1&1 App Center makes it easy to install a content management system The Bad Uptime is spotty • No website builder included • Shared-hosting plan isn’t ‘unlimited’ • Confusing control panel The Bottom Line With a big name …

Report finds negative impact of gender and age on confidence of managers

A fifth (20 percent) of female managers admit they would rather be managed by a male colleague and unsurprisingly given that opinion, the same proportion worry their gender hinders people’s confidence in them. The data, commissioned by AVADO also revealed that age played a part in management attitudes, with 68 …

Flexible working legislation has failed to change anything

Legislation giving employees the right to request flexible working has failed to increase take-up, new research from the University of Manchester shows. The research, presented at the British Sociological Association conference in Belfast last week, has found that there has been no significant overall increase in the number of employees working …