Customer Relationship Management for Small Businesses: The Benefits of a CRM

What is CRM and why do you need it? CRM is a customer database to help you keep track of customer interactions with your business so you can serve them better. CRM stands for “customer relationship management” CRM helps you follow up with potential customers. The lack of follow up …

New Book – ChangeMasters: How To Actually Make the Changes You Already Know You Need To Make

Barry Moltz new book, ChangeMasters: How To Actually Make the Changes You Already Know You Need To Make, is a must-read to prompt you to take action. We know we need to take action. We know we need to change but we often don’t. We don’t take action. Based on …

Emerging Emotional Intelligence Impacting Our Lives

Emerging Emotional Intelligence Impacting Our Lives Emotional Intelligence (EI) has already been recognized as a significant factor in shaping individuals’ personal and professional lives. However, there continues to be further developments in our understanding and application of EI. Here are some ways in which emerging emotional intelligence might be impacting …