4 Strategies for Improving Your Customer Service in 2022 

What makes a business successful? Some would say great products, others might argue it’s great employees. And while both of those are extremely important, they aren’t what keeps a business running. To truly be successful, you need to have loyal customers, and improving your customer service keeps them loyal. Globally, …

Advance Your Hybrid Cloud Journey with PKWARE on the New IBM z16

On April 5, 2022, IBM unveiled IBM z16, a next-generation system with an integrated on-chip AI accelerator delivering latency-optimizing inferencing. IBM z16 is designed to: Predict and automate with accelerated AI Secure with a cyber resilient system Modernize with hybrid cloud. When this announcement dropped, the world witnessed the arrival …

Monthly Breach Report: August 2022 Edition

While cybersecurity attacks are certainly on the rise, interestingly enough, the Ransomware Task Force has found that ransomware attacks that specifically targeted public organizations like local governments, schools, and hospitals have begun to decrease in 2022. But that doesn’t mean it’s time for security teams to relax. Vigilance and preparation …