Customer Relationship Management for Small Businesses: The Benefits of a CRM

What is CRM and why do you need it? CRM is a customer database to help you keep track of customer interactions with your business so you can serve them better. CRM stands for “customer relationship management” CRM helps you follow up with potential customers. The lack of follow up …

Emerging Emotional Intelligence Impacting Our Lives

Emerging Emotional Intelligence Impacting Our Lives Emotional Intelligence (EI) has already been recognized as a significant factor in shaping individuals’ personal and professional lives. However, there continues to be further developments in our understanding and application of EI. Here are some ways in which emerging emotional intelligence might be impacting …